Booking Confirmation and Check-In Information

Thank you for booking your stay at Moana Court Motel. We look forward to welcoming you. To ensure a smooth check-in process, please review the following details and requirements.

Bank Card Details

To complete your booking and prepare for your arrival, we need your bank card details on record. Please ensure that the booking name and the name on the bank card match. If someone else is paying for the booking, please contact our office to arrange a bank card authorisation form that the cardholder must fill out and return to us. Supplying the bank card details applies even if you have booked through an online booking agent and the booking will be paid for by a virtual card. Please call us at 0211973258 (preferred for your security) to provide your bank card details or email them to info@554moanacourt.co.nz, and they will be stored in our secure computer system.

Security Deposit

On the date of your arrival, to facilitate an easy check-in procedure or an after-hours check-in, we will process a $350 pre-authorisation on your bank card prior to your arrival. This amount is held by your bank in your account. It is not withdrawn but merely held, and once you have checked out and the premises, cleaning, and our non-smoking policy is adhered to, this amount is unblocked in your account. No withdrawal or deposit is shown on your account.

Cancellation Policy

Cancellations must be made at least 7 days before your arrival date to avoid any charges. Cancellations made after this period will incur a fee equal to the cost of the first night’s accommodation. No refunds will be given for early departures.

No-Show Policy

In case of a no-show, a fee equivalent to the cost of your first night’s accommodation will be charged to your bank card.

Photo Identity Document

In addition to needing bank card details, we also require a copy of the front of a photo identity document. A driver's licence is preferable; however, a passport will also suffice. The identity document provided must match the name on the bank card provided.

Terms and Conditions

PLEASE NOTE THAT ALL QUOTES, BOOKINGS, BOOKING CONFIRMATIONS, AND CHECK-IN (PERSONAL OR SAFE) FOR MOANA COURT MOTEL ARE MADE ON THE CLEAR AGREEMENT THAT THE GUEST HAS READ, UNDERSTOOD, AGREED, AND ACCEPTED THE CONDITIONS AS STIPULATED IN THIS LINK:

Smoking

Moana Court Motel is a strictly non-smoking property. Smoking inside the rooms will incur a cleaning fee of $400.

Damage and Theft

Guests are responsible for any damage or theft that occurs during their stay. The cost of repairs or replacements will be charged to the guest's bank card.

House Rules

• Check-in time is from 2pm to 8pm, and check-out time is by 10am. Options outside of these times are available by request.

• Please respect other guests by keeping noise levels to a minimum, especially during quiet hours from 10pm to 6am.

• Dispose of rubbish in the bins provided and keep the premises clean and tidy.

Children and Extra Beds

Children of all ages are welcome. Extra beds and cots are available upon request and must be confirmed by management. Additional charges may apply.

Pets

Pets are welcomed at Moana Court Motel provided you advise us of your intention to bring a pet prior to your arrival. We have food and water bowls available for them to use during their stay. There is no fee/extra charge for bringing your pet, provided your pet does not create excessive damage or soiling to your unit. Examples of excessive damage or soiling include (but are not limited to) damage to furnishings and bed coverings from scratching and soiling from faeces or urine.